StackFloss Get your diagnosis

For independent dental practices

The production growth you're looking for is already in your practice.

You don't need more patients to grow. Your current patients have treatment they've already approved, care they're due for, and insurance benefits waiting to be used. Much of it belongs to patients already on your schedule. It gets missed because your team spends the day reacting to the rhythm of the practice.

StackFloss finds it, helps your team act on it, and takes over the work as it proves itself.

Get your diagnosis See how it works

Not much to find? Your diagnosis will say so. →

What should last month have been?

Example
August production$182,400
With StackFloss$221,900

In this example practice, +$39,500 in care that was approved, due, or covered — and never completed.

Already approved$18,200
Already due$12,900
Already covered$8,400

Your diagnosis uses your own records — not an industry average.

StackFloss is software for independent dental practices. It connects to the practice management system (PMS) and finds care patients are eligible for but haven't received: treatment that is approved, due or covered by insurance. Much of it belongs to patients already on the schedule, so it can be done at a visit that is already booked.

Works with your PMSOpen Dental today, more systems coming. Nothing new for your team to learn.
You set the rulesNothing is automated until it has earned your trust.
HIPAA compliantPatient data stays protected.
One office or manyBuilt for independent practices.

Why it matters

How much treatment goes unscheduled in a dental practice?

Hiding in plain sight.

A typical dental practice has 30–60% of its diagnosed treatment unscheduled at any given time (Sunrise Dental Solutions). More is missed at visits already on the schedule, when a booked patient is eligible for care nobody checked for. When production feels flat, the reflex is to spend more on marketing. But the easiest production a practice will ever add comes from patients who are already on the schedule.

1

New patients cost money before they earn any

Practices spend $150–400 in marketing to bring in each new patient — before a relationship has even started.

2

Existing patients have already said yes

They chose your practice, they've been diagnosed, and many have approval or financing in hand. An existing patient is 60–70% likely to say yes to more care. A new one: 5–20%.

3

What's missing is follow-through

Not effort, and not skill. Most offices spend the day reacting to whatever's in front of them. Nobody has time to look back, so work falls between desks.

Sources: new-patient acquisition cost from Dentx new-patient cost benchmarks (2025–26); purchase likelihood from Farris et al., Marketing Metrics; unscheduled treatment from Sunrise Dental Solutions.

Where your next dollar comes from

Illustrative
New patients$150–400 in marketing to bring in each oneCosts money first
Spent to attract themRevenue they bring
Your existing patientsApproved, due, or covered — and not yet done, even for patients already bookedAlready yours
Already trusts you
Already diagnosed
Often pre-approved
30–60%

of diagnosed treatment is sitting unscheduled in a typical practice at any given time.

Source: Sunrise Dental Solutions, “Tracking Unscheduled Treatment.”

Where it slips away

  • An approval comes back, and nobody schedules it
  • A patient on today's schedule is due for more covered care, and nobody checks before the visit
  • A patient is due for care, and nobody reaches out
  • Standard-of-care procedures are due and covered by insurance, but never get done
  • Benefits reset in January, unused
  • Follow-up calls get pushed aside by whatever's ringing

Think your practice is different? Prove us wrong. Your diagnosis is free.

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What we find

Three kinds of care that never got completed.

Much of it belongs to patients already on your schedule, so it can be done at a visit that is already booked. Everything we look for falls into one of three groups. All of it is care the patient already needs. None of it requires finding anyone new.

Already approved

Care the patient said yes to.

Insurance approved it, financing cleared, or the patient accepted the plan. Then it stopped moving.

  • Pre-authorized treatment that was never scheduled
  • Financing approved, with no appointment on the books
  • Treatment plans that stalled after the first visit
Usually missed by The front office

The approval lands with billing, and booking belongs to scheduling. It gets lost in the handoff between them — and nobody owns the follow-up call.

Already due

Care the patient should be getting.

Standard of care says it's time, and the patient's plan will often pay for it. Often the patient is already booked for another visit, and nobody checks what else is due.

  • Standard-of-care procedures due on a set schedule, usually covered by insurance
  • Preventive care and routine visits that lapsed
  • Recommended follow-up care that was never booked
Usually missed by The clinical team

Clinical teams are focused on the patient in the chair, not on what else is due. Once the patient leaves, it falls to a front office that's already full.

Already covered

Benefits the patient will lose.

The patient pays for their insurance all year. Whatever they don't use by the end of the plan year is gone — and so is the visit.

  • The second cleaning of the year that never got booked
  • Annual maximums left unused as the year ends
  • Covered care that could still be done before benefits reset
Usually missed by The front office

Nobody tracks how much of each patient's benefit is left, or when it resets. By the time anyone looks, it's December — and the schedule is already full.

Patients already on your schedule

Much of what we find is for patients who are already booked.

A patient coming in for a crown seat or a cleaning may also be due for other care their insurance covers. When your team knows before the visit, the same appointment can do a lot more. It needs no extra appointment and no outreach.

The first thing you get

Diagnose before you treat.

You'd never start treatment without a diagnosis. You shouldn't buy software without one either.

When you connect, you get a practice diagnosis: where your production is locked up, office by office, including care for patients already on your schedule, and what your team has recovered. It updates every week — line of sight into your practice that most offices have never had.

  • $
    What's open, and whereEvery missed opportunity in dollars — by type and by office.
  • +
    What's on this week's scheduleBooked patients who are eligible for more care at the visit they already have.
  • ✓
    What's recoveredWhat got booked, completed, and paid.
  • ±
    What changedWhat was added this week, and what was cleared.
  • 7
    Every week, automaticallyNo reports to pull. No one has to remember.

Practice diagnosis

Example practice · Week of Sept 21 · updates every Monday

Example
Unrealized production, open now $612,400
+$14,200 new this week−$21,600 recovered
Approved$318,600
Due$185,200
Covered$108,600
Recovered, last 8 weeks$118,700
Booked$21,600
Completed$15,900
Paid$12,300
Main Street office$264,100
Lakeside office$216,900
Downtown office$131,400
Oldest open item: 11 monthsNext update Monday

How we work

Find it. Act on it. Automate it.

Every opportunity moves through the same three stages. Each task moves to the next stage only once it has proven accurate in your practice.

Find

We find it

We surface what's been missed, with the reason each item was flagged — so your team starts ahead instead of reacting.

"Crown approved by insurance March 3. No appointment scheduled."

Act

Your team acts on it

The right person sees it, with everything they need in one place. One click to handle what used to take a search, a message, and a follow-up.

Routed to the coordinator who owns the patient, with the approval attached.

Automate

We handle it for you

Once a task has proven accurate in your practice, we do it on your team's behalf — within rules you set — and show them what was done.

Patient contacted, visit booked, your team notified.

Earned, not assumed

Automation turns on one task at a time. We start by recommending. When your team has seen a task get it right, you decide whether we take it over. You can always turn it back.

Find out what's locked up in your practice.

Five quick numbers about your office. See an estimate of the production already waiting in your practice.

Estimate what's locked up See an example

Your team

Why does approved dental treatment go unscheduled?

The work isn't hard. The handoffs are.

Approved treatment usually goes unscheduled because the approval reaches billing while booking belongs to scheduling, and nobody owns the follow-up call. Revenue rarely disappears because someone made a bad call. It disappears between two people — when one finishes their part and assumes the next picked it up.

How approved treatment gets lost

Approval arrivesInsurance or financing comes back approved.
Billing records itSomeone enters it into the system.
Handed to schedulingA note, a message, a hallway conversation.
Patient bookedIf the handoff made it.
TodayThe approval sits between desks. By the time someone notices, it has expired or the patient has moved on.
With StackFlossThe moment it's approved, it reaches the person who books it — and, once proven, the booking happens for them.

Everyone in the office gets time back

A dental office runs on two teams that depend on each other all day. We take the busywork off both.

Clinical team

Dentist & owner

Off the plate
Wondering where revenue is going, and pulling reports to find out.
Freed up for
Seeing it in dollars — found, recovered, and still open.

Hygienist

Off the plate
Discovering care was due after the patient already left.
Freed up for
Walking into each visit knowing what the patient needs.

Assistant

Off the plate
Remembering to flag patients for follow-up in the middle of a procedure.
Freed up for
Focusing on the patient in the chair.
Front office

Treatment coordinator

Off the plate
Building call lists by hand and chasing approvals across desks.
Freed up for
Real conversations with patients about their care.

Scheduler & front desk

Off the plate
Juggling phones, texts, and walk-ins while trying to fill the schedule.
Freed up for
The patient standing at the desk.

Insurance & billing

Off the plate
Passing approvals to scheduling by hand, and hoping.
Freed up for
The claims and questions that need a person.

Office manager

Off the plate
Figuring out who called whom, and what happened next.
Freed up for
Running the practice, with a clear record of every outcome.

Front desk job postings ask one person to handle scheduling, insurance, billing, phones, and patients. Nobody can do all of that well, every day — so the day turns reactive. Whatever rings, walks in, or is on today's schedule comes first.

We don't replace those people. We take the busywork away, so they can do the part of the job only a person can do.

Our approach

Automation you can trust.

We're AI native, but we don't sell you "agents" that act on their own and can't explain what they did. We use AI where it makes the work better, and simple, exact rules everywhere else — all aimed at more production and less busywork.

We're people first. We're not here to replace your team — we're here so the people you already trust can get far more done.

It shows its work

Every recommendation and every automated action comes with the reason behind it.

Crown approved by insurance on March 3. No appointment on the schedule. Approval expires September 3.

It starts supervised

Everything begins as a recommendation your team reviews. Automation is something a task earns.

You set the rules

You choose what can be automated, and you can take it back at any time. Clinical decisions always stay with your clinicians.

Getting started

Three steps to see what's already there.

Step 1

Connect

We connect to your practice management system. Nothing new for your team to learn.

Step 2

Get your practice diagnosis

See where your production is locked up, office by office, and what last month could have been — updated every week.

Step 3

Start recovering it

We begin finding, your team begins acting — and task by task, we take the work over as it proves itself.

You see exactly what was recovered

We track every opportunity from the day it's found to the day it's paid: what was acted on, what was completed, and what slipped — with the dollars behind each.

Last month · one office (example)ItemsDollars
Found212$96,400
Acted on168$78,100
Completed131+$61,250
Still open44$18,300
Recovered$61,250

Who it's for

Whether you run one office or six.

One location

Your front office wears every hat.

Nobody has time to look back through last year's treatment plans. We do it for them.

  • More production per day, without adding days
  • Less busywork for a small team
  • Growth without adding headcount

Several locations

Every office on its own system.

Every office runs on its own records. We bring them into one view — so you see profit across the group, not just production at one office.

  • One view across every location
  • Work routed to the right coordinator at the right office
  • A consistent way of working, everywhere

Questions

Straight answers.

What is StackFloss?

StackFloss is software for independent dental practices. It connects to the practice management system (PMS) and finds care patients are eligible for but haven't received: treatment that is approved, due or covered by insurance. Much of it belongs to patients already on the schedule, so it can be done at a visit that is already booked. It starts with a free practice diagnosis.

How much does StackFloss cost?

The Diagnose plan is free, with weekly updates and no time limit. Recover costs $2,000 per location per month billed annually, or $2,500 billed monthly. Automate is custom-priced, starting at $50,000 a year. Multi-location discounts are available.

Does StackFloss only find patients who haven't scheduled?

No. Much of what StackFloss finds belongs to patients already on your schedule. A patient booked for a cleaning may also be due for other care their insurance covers. StackFloss flags it before the visit, so your team can do it in the same appointment.

How is StackFloss different from patient reminder software?

Reminder tools mostly message patients about appointments that are already booked. StackFloss finds care patients are eligible for but haven't received, such as approved treatment, overdue care and unused benefits, whether or not they're already on the schedule, and routes it to the right person.

What if there isn't much to find?

Then your diagnosis will say so. Not every practice has a lot locked up, and we'd rather tell you that up front than sell you something you don't need.

How is this different from marketing?

Marketing brings new patients in the door. We make sure the care your existing patients already need — and have often already approved — actually happens.

Will this replace my staff?

No. We take the busywork away so your team can spend more time with patients. People stay in charge of every patient relationship and every clinical decision.

Which practice management systems does StackFloss work with?

StackFloss connects to your practice management system (PMS). It works with Open Dental today, with more systems on the way. Using something else? Tell us — it helps us decide what's next.

Will StackFloss change things in your practice management system?

Only when you allow it. We start by reading your records and recommending. As each task proves accurate, you can let us handle it — within rules you set, and reversible at any time.

Is StackFloss HIPAA compliant?

Yes. We sign a business associate agreement, and patient data stays inside HIPAA-compliant systems.

What if something's wrong?

Every item shows its reasoning, so your team can check it in seconds. Anything marked wrong makes the next list better — and nothing is automated until it's consistently right.

Start with a diagnosis.

See what your production could have been last month — and exactly where the rest is locked up in your practice.

Get your diagnosisHow we work